Terms and conditions

Terms and Conditions

Purpose of the TermsThese Terms and Conditions (the "Terms") govern your use of WinBig21 Casino's online gaming services, including but not limited to its website, mobile applications, and any other platforms or software provided by us (collectively referred to as the "Platform"). By accessing and using our Platform, you agree to be bound by these Terms.

Acceptance of TermsPlease read these Terms carefully before using our Platform. If you do not accept these Terms, you must leave the Platform immediately.

Age and Legal Restrictions

• You must be at least 18 years old (or such higher minimum age as required by your jurisdiction) to use our Platform.
• Our services are intended for personal entertainment purposes only and are not available to anyone under the age of 18 or in any jurisdictions where gaming is prohibited by law.

Account RegistrationTo create an account, you must provide accurate and complete information. You agree to be responsible for maintaining the security of your account credentials.

EligibilityYou must be eligible to use our services, which means that you must not have been excluded from participating in online gaming or have had a previous account suspended or closed by us or any other licensed operator.

KYC and Verification RequirementsWe reserve the right to request verification documents and information from you to comply with anti-money laundering regulations and other applicable laws.

Responsibility for Account SecurityYou agree to be responsible for maintaining the security of your account credentials and shall not share them with anyone. We are entitled to assume that any use of our services by someone using your account credentials is authorised by you.

Deposits and Withdrawals

• Accepted Payment Methods: We accept various payment methods, including Visa, Mastercard, Bitcoin, and bank transfers.
• Minimum and Maximum Limits: You can deposit a minimum of £25 and a maximum of £10,000. The minimum withdrawal amount is £100, and the maximum monthly withdrawal limit is £30,000.
• Processing Times and Fees: Deposits are processed immediately, while withdrawals may take 1-48 hours for Bitcoin and 3-7 days for bank transfers. We do not charge fees on deposits or withdrawals.
• Anti-Money Laundering Policy: We have implemented anti-money laundering policies to prevent money laundering activities.

Bonuses and Promotions

• How Bonuses Are Credited: Bonuses are credited to your account upon meeting the minimum deposit requirements, subject to the terms of the specific bonus promotion.
• Wagering Requirements: You must wager at least 35 times the bonus amount before you can withdraw any winnings associated with a bonus. Different games may have different wagering requirements, and some games may not be eligible for bonuses at all.
• Expiry and Abuse Clauses: All bonuses expire after 30 days from the date of crediting to your account.

Gameplay and Fairness

• RNG Usage: Our games use Random Number Generators (RNGs) to ensure fairness and randomness in game outcomes.
• Game Malfunctions: If a game malfunctions, we reserve the right to cancel any bets placed during the malfunction period and refund your stakes.
• Limits on Play and Responsible Gaming Tools: We provide various responsible gaming tools, including deposit limits, wager limits, and self-exclusion options.

Responsible Gambling

• Self-Exclusion Options: You can exclude yourself from using our services for a specified period or permanently by contacting our support team.
• Deposit, Wager, and Session Limits: We recommend setting deposit limits to prevent overspending. You may also set wager limits to control your betting activities.

Prohibited Activities

• Bonus Abuse: We reserve the right to cancel any bonuses and confiscate winnings if we suspect bonus abuse.
• Fraud, Collusion, or Manipulation: Any form of fraud, collusion, or manipulation will result in account suspension or closure and may lead to law enforcement action.
• Use of Bots or Automated Systems: The use of bots or automated systems to play games is prohibited.

Account Suspension and Closure

• Voluntary Account Closure: You can close your account at any time by contacting our support team.
• Breach of Terms: We reserve the right to suspend or close your account if we suspect a breach of these Terms.
• Inactivity and Dormant Accounts: If you have not logged in for 12 months, we reserve the right to close your account.

Privacy and Data Protection

• Information Collected: We collect various types of information about our users, including name, email address, phone number, and payment method details.
• Use and Storage of Personal Data: We use your personal data to provide our services, comply with regulatory requirements, and prevent money laundering activities.

Limitation of Liability

• Losses: You acknowledge that online gaming carries inherent risks, including the risk of loss. We are not responsible for any losses incurred while using our Platform.
• System Errors: In the event of a system error, we reserve the right to cancel any bets placed and refund your stakes.

Amendments and Updates

• Right to Modify the Terms: We reserve the right to modify these Terms at any time without prior notice. By continuing to use our Platform, you agree to be bound by such modifications.
• Notification of Changes: We will notify you of any material changes to these Terms through email or in-app notifications.

By using our Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.